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Booking & Payment Terms

Version 1.0 · effective 2026-11-01 · EN

BOOKING & PAYMENT TERMS — Stayix Version 1.0 · Approved by SMARTEDTECH SL (owner) · Effective 1 November 2026. The Spanish version is the legal source. 1. Total price. Every price shown before payment is the total amount in the indicated currency, VAT and applicable taxes included, generated as an immutable snapshot for your dates. The snapshot is the sole authority on the amount: no later surcharges. 2. Hold. When payment starts, the room is held atomically for 30 minutes with a no-oversell guarantee. If the hold expires, a fresh price snapshot is required. 3. Payment execution. Payment runs through Stripe (PaymentIntent). A booking becomes "confirmed" only when the payment provider reports the successful charge and the Platform records the corresponding ledger entry; the confirmation code and email are then issued. 4. Failed payments. If a payment is declined you are told the category of reason (details, funds, authentication) and may retry; the room stays held until the hold expires. 5. Refunds. Refunds of refundable rates are executed to the original payment method and reconciled in the Platform ledger. 6. Invoicing. The accommodation invoice is issued by the provider under Spanish tax law; the tax breakdown appears in the price snapshot. 7. Payments contact: support@stayix.net.
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Booking & Payment Terms · Stayix