What each action does
Closing an account stops access. Deletion/erasure addresses retained personal information. A single button must not silently combine these actions.
Export and continuity
For accommodation discovery, property-provider communication and enabled booking facilitation, an authorised user can request a usable standard export by writing to support@stayix.net. The order identifies format, scope and lawful exclusions for other people's data, third-party rights and secrets. Export is available on request, within the period required by law. Any additional conversion/migration cost is quoted before work, not hidden in a release fee. Service-switching obligations under applicable law are assessed for the actual service.
Closure and erasure
Verify the requester proportionately; process deletion under the retention periods stated in our Privacy Notice and explain legally restricted records, holds and backup expiry. Data portability and erasure are rights subject to their legal conditions, not a promise to export every operational log. Reapply deletion if restoring a backup. Personal information is not retained forever merely because a ledger is append-only. Minimal non-identifying proof can remain without retaining entire files. Booking requests, messages and guest registrations may have distinct lawful retention periods. The identified accommodation provider supplies the stay. Booking requests require provider confirmation. Date-specific accommodation cancellation follows the accepted rate; the platform service, provider stay and optional extras have separate suppliers and fees. No escrow or package-travel status is implied.